To help you better understand the Nevada PoP Retirement and what to expect

Washington (WA) Point of Presence is being decommissioned on Oct 7, 2021 - at 10 am PT To migrate from aging third-party equipment, Flowroute is ending service to US-West-WA Edge Proxy (EP/PoP). We are asking our customers to use the US-West-OR (or closest) EP going forward. The change will affect any PBX which directly specifies the WA PoP by IP or has cached DNS records. The decommissioning of WA PoP is permanent and will not be restored at a later date. Affected Edge Proxy Information: ...

Sent date: January 18, 2022 We have made important changes to the auto-replenishment setting. We analyzed our customer feedback and payment activity, along with our own support experience, and came to the decision to make these changes. As a result, we provided a way to avoid uncontrolled transactions in the event of fraud caused by compromised phone systems/account credentials. - What is different: - The maximum amount charged per 24 hour period will be limited to $500. Previously ...

Hi, We are glad to inform you that we were able to negotiate and delay the blockage of all 10DLC (https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.flowroute.com%2Fe3t%2FCtc%2F2J%2B113%2FctRCl04%2FVWwzjf7cKF5lW3zq6Zr6vfc1qW6hm-BV4RnH_zN8_nRGw3lLBZV1-WJV7CgTcMW1dyQrs5bxBbRW996t1M93Y2RSN7KcdDxJS6K2V8-LqS46hxvVW3-nbwf4pNyRRW6TzTS02sTLGzW4Tc9fK41dkvJW8_Blcb2kYZW2W4kmtRS8sB6XQW8ljbxT1vwgNfW9fvls34lCXf3W2jqgzl6QvR6_W5SqHYy14Vdl3W3S9R-C1XV927W4RV1-C87QCQ9W4kDSWs3PNBc9VPHjZc8jj5Z...

Due to the decision made by Verizon, as of this Friday, Oct 21, 2022 all 10DLC (https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.flowroute.com%2Fe3t%2FCtc%2F2J%2B113%2FctRCl04%2FVX8dLF7JR3K2W25PPSJ8Qgp3PW87_Sgk4RldyKN8XrLG73lLBZV1-WJV7CgJh6W3NXWgK6C0LPzW3WThd7833z7gVZwqQp3rgG0XW6H-jxQ917jP6W1-z92834gP0hW1BgLzr8XB7t1W5671rW8gkzDVW8Ww7rw1x1sd_W47WMWN3QVTkkN79nSm-_BmTPW2GZVf332C27HW6Gll_x4fC9y7W2CN3M12ndpBTW6LxZSB3-wdhRW3q3HCN6KS7lfW65-kzC3Twl1HVZWrlN7mfqNpW1NxQfZ2pKHhLW5Q2PT-1...

Email communication about Hong Kong Edge Proxy Migration. Date of sending: April 14, 2022. ------------------------- From: Flowroute Team, support@flowroute.com (mailto:support@flowroute.com) Subject: ACTION REQUIRED: Hong Kong Edge Proxy Migration - June 14, 2022 Hello, In order to continue providing you with quality and reliability to our 100% cloud-based service, we are updating the current Edge Proxies. This means we are changing the IP ranges to suit the new equipment. To comple...

Email communication about Amsterdam Edge Proxy Decommission. Date of sending: April 14, 2022. ------------------------- From: Flowroute Team, support@flowroute.com (mailto:support@flowroute.com) Subject: ACTION REQUIRED: Amsterdam Edge Proxy Decommission - June 21, 2022 Hello, In order to continue providing you with quality and reliability to our 100% cloud-based service, we are updating the current Edge Proxies. This means we are moving data centers to suit the new system requiremen...

Email communication about New Jersey Edge Proxy Decommission. Date of sending: April 19, 2022. ------------------------- From: Flowroute Team, support@flowroute.com (mailto:support@flowroute.com) Subject: ACTION REQUIRED: New Jersey Edge Proxy Decommission - August 16, 2022 Hello, In order to continue providing you with quality and reliability within our 100% cloud-based service, we are updating the current Edge Proxies. Leveraging the benefits of more robust infrastructure, Flowroute...

You asked, we listened! Since our inception, Flowroute has prided itself on being customer-centric. To that end, we have received feedback from our customers on the impact of the E911 fee we announced and implemented for February. As a result of this feedback and additional advice from Telecom counsel and other partners, we are changing our strategy regarding the E911 fee. Starting with March MRCs we will only be charging the E911 fee on telephone numbers (TNs) that are E911 enabled (h...

Email communication about E911 Fee implementation. Date of sending: January 25, 2022. Our strategy regarding the E911 fee is changing in March 2022. Please refer to VoIP Service impacts under Kari’s Law and RAY BAUM’S Act 911 FAQ (https://support.flowroute.com/186294-VoIP-Service-impact-under-Karis-Law-and-RAY-BAUMS-Act-911-FAQ?r=1) for more relevant information and FAQ. ------------------------- Starting February 1, 2022, Flowroute is required to implement a 911 fee on all Flowroute acco...