Browse our Knowledge Base
The best and fastest way to find any assistance is to browse our Knowledge Base that you are currently using. You can find the most common solutions, technical configurations, best practices, API references, costs, and carrier-required fees in this portal.
In order to achieve faster and more accurate support response please follow our best practices while submitting your request:
- Authorization. Supply your account Auth information so that Support can easily locate your account: Email address on your Flowroute Account + Tech Prefix (an 8-digit number that can be located on your Dashboard)
- Call Examples. When submitting an issue with calls, always provide us with a call example. A good call example must:
- be less than 24 hours old: most of our carriers only store logs for 24 hours and it's critical when the issue requires escalation to external peers.
- contain FROM and TO numbers, TIMESTAMP along with TIMEZONE, CALL-ID (you can find "sip_callid" value in CDR Report), the detailed DESCRIPTION of the issue (one-way-audio/dead-air/fast-busy/etc., error-code/message), and any other information you believe can help us to investigate this issue.
- Screenshots. When submitting an issue with the UI please provide us with screenshots and steps to reproduce this issue along with your troubleshooting experience.