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Support and Porting holidays

Be advised of industry holiday schedule: when ticket and phone support are unavailable and carriers cannot process port orders.

Sub-account and Multiuser Overview

Flowroute is offering opportunity to engage with your customers in a more consolidated way. The Sub-Account product provides you with more control over your portfolio of accounts, easily and quickly. The Multi-User product allows you to include more collaborative access to your accounts.

Sub-accounts Guides - Linking a sub-account

Linking a sub-account is an important part of using the Flowroute sub-account system. This guide will help explain the process.

Sub-account access with Multiuser feature

How to use multiuser feature to delegate access to specific sub-accounts

Statuspage

Flowroute is using Statuspage to communicate about incidents and scheduled maintenance.

How does Flowroute's billing work?

Flowroute Billing explained

Anticipated Monthly Renewals Charge

In anticipation of monthly service renewals, we execute a payment 5 days prior to month-end to fund the monthly services renewal charges on the first day of the next month.

Manage portal 2FA resources

Two-Factor Authentication methods offered by Flowroute: Email, Yubikey, TOTP described in this article.

Two-Factor Authentication

Flowroute now offers several Two-Factor Authentication methods. Please visit our Manage Portal 2FA Resources (https://support.flowroute.com/265473-Manage-portal-2FA-resources) to discover more.

Account Ownership Disputes

The company will only give access to the person who acceptably evidences that they have substantially all of the required information. The dispute process is described in this KB article.

Unassigned E911 Profile Charges

A 911 call without an E911 address on an account DID will be billed $95 per instance (E911 Connection Fee) of each request.

STIR/SHAKEN methodology with Flowroute

STIR/SHAKEN-based insights

CNAM Stats

Where to find CNAM usage statistics

Outbound ANI Requirements

When a customer makes an outbound call to an international destination, they are required to utilize a valid, legitimately-assigned domestic North American billing Automatic Number Identification.

Flowroute Wire or ACH Payment Information

To get Wire/ACN payment information, please contact your account manager, send an email to support@flowroute.com, or submit a ticket.

Custom Tags in CDR Reports

The custom tag field on Call Detail Records (CDRs) is populated from the optional X-Tag SIP header field, which you can specify on each outbound call.

Admin Fee Information

Flowroute has instituted an Admin Fee, as per FCC regulation approval, to provide its customers with the best of upcoming technologies, new innovations, and continue the kind of the excellent customer support Flowroute offers to all its customers.

Reviewing your Connected PoPs

How to check your current registrations on the Flowroute Manage site for registered PBX

Supported Three-Digit Dial Plans

Flowroute supports three-digit dial plans listed in this article as regulated by the FCC.