Unassigned E911 Profile Charges

Flowroute is pleased to provide our customers with a safety-first approach to our existing E911 emergency services offering.

E911 is now available for every account using Flowroute as its SIP provider. This means that even if you do not have an E911 profile assigned to a DID on the account, you will be able to receive emergency support from dialing 911.

Any number assigned to an existing E911 address on that account will be given the same treatment as an account without an E911 address on record.

Any 911 calls through an account that has an E911 address on record assigned to a DID will be connected at no cost and will remain that way.

NOTE: A 911 request without an E911 address on an account DID will be billed $95 per instance (E911 Connection Fee) of each request. To avoid this charge a 911 call must be made from the account DID that has the assigned E911 profile. We highly recommend dialing 933 for testing purposes.

933 is used to test your E911 address which was previously set by the E911 service option in the Flowroute Manage Portal under the E911 section. When you dial 933 you will be connected to an automated system that will read back to you, the address you have currently on record for the number you have used as your caller ID. You can make use of this information to ensure your E911 designation is being passed to the correct location and emergency service specialists.

Though we are proud to offer this new layer of protection to our customers; we hope you never need it.